Invalid sale price

What is this issue?

sale_price isn't a valid price, or isn't lower than price.

Why TikTok rejects this

TikTok shows a discount only when sale_price is valid and below the regular price.

Valid values / expected format

1. ✓A number, a space, then the ISO 4217 currency code: 19.99 USD
2. ✓Use a period (.) as the decimal separator, not a comma
3. ✓No thousand separators: write 1000.00 USD, not 1,000.00 USD
4. ✓The currency must match the country you sell in
5. ✓Greater than 0

Fix in StriveFormats

StriveFormats rewrites prices like 19,99 EUR or €19.99 as 19.99 EUR. A price with only a $ sign, or no currency at all, is flagged instead of guessed, because $ is used by several currencies.

Fix in Excel

1. 1In Excel, click the column letter for the sale_price column to select it.
2. 2Right-click the column, choose 'Format Cells', select 'Text', and click OK, so Excel doesn't turn the prices back into numbers.
3. 3If every price is in the same currency, add the code with a helper column: =A2&" USD" (replace A2 with your price cell and USD with your currency), copy it down, then paste it back over the column with Paste Special > Values.
4. 4Press Ctrl+H and replace any currency symbol, such as $ or €, with nothing before you add the code.
5. 5Check that every value looks like 19.99 USD: a number, a space and the code.
6. 6Save as CSV UTF-8 (Comma delimited).

Fix in Google Sheets

1. 1In Google Sheets, click the column letter for the sale_price column.
2. 2Go to Format > Number > Plain text, so Sheets keeps the price and the code together as text.
3. 3If every price is in the same currency, add the code with a helper column: =A2&" USD" (replace A2 with your price cell and USD with your currency), copy it down, then paste it back with Edit > Paste special > Values only.
4. 4Press Ctrl+H and replace any currency symbol, such as $ or €, with nothing before you add the code.
5. 5Check that every value looks like 19.99 USD: a number, a space and the code.
6. 6Go to File > Download > Comma Separated Values (.csv).

Prevent it next time

1. ✓Write prices as text with the code, like 19.99 USD, rather than formatting the cell as Currency.
2. ✓Keep one currency per file, matching the country the feed targets.
3. ✓Use a period (.) as the decimal separator regardless of your computer's regional settings.
4. ✓Put the regular price in price and any discount in sale_price, never the other way round.
5. ✓Run every file through StriveFormats before uploading it to TikTok Ads Manager.

How StriveFormats detects this

StriveFormats reads each sale_price value as a number followed by a currency code. A missing code, a comma decimal, a price of 0, or a sale price that isn't lower than the regular price is flagged on its row.